Online Shop Return Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return policy.   

1. Eligibility for Returns:

Items must be returned within 7 days of the delivery date.
Items must be in their original condition: unused, unworn, and with all original tags and packaging intact.
Certain items may be excluded from returns due to hygiene reasons or other specific limitations (e.g., personalized items, intimate apparel, perishable goods, digital downloads). These exclusions will be clearly stated on the product page.
Proof of purchase (order number, receipt, or packing slip) is required for all returns.
2. Return Process:

To initiate a return, please contact our customer service team at [Email Address] or [Phone Number] with your order number and reason for return.
We will provide you with a return authorization and instructions on how to return your item.   
You are responsible for the return shipping costs, unless the return is due to our error (e.g., incorrect item, damaged item).
We recommend using a trackable shipping method and insuring your return package, as we are not responsible for lost or damaged returns.
Please package the item securely to prevent damage during transit.
3. Refunds:

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to the original method of payment within [Number] business days.   
Original shipping costs are non-refundable, unless the return is due to our error.
Refunds may be delayed during high volume times.
4. Exchanges:

We currently offer exchanges on a case-by-case basis, depending on stock availability.
Please contact customer service to inquire about an exchange.
If the exchange is approved, the customer is responsible for the return shipping and any price differences between the original and exchanged items.
5. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately with photos of the damage.
We will arrange for a replacement or refund, including return shipping costs.   
6. Non-Returnable Items:

[List of non-returnable items. Example: "Personalized items, underwear, swimwear, downloadable software, perishable goods."]
7. Policy Changes:

We reserve the right to modify this return policy at any time. Any changes will be posted on our website.
Contact Us:

If you have any questions or concerns about our return policy, please contact us at:   

Email: m.wang@easyrv.net
Phone: +8618817645668
Mailing Address: NO 2377 GUDAI ROAD SHANGHAI 201199